Terms & Conditions

1. General

By booking an appointment with Belle & Paws, you agree to the following terms and conditions. These policies are in place to ensure a safe, comfortable, and high-quality experience for every dog in our care. 

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2. Health & Safety

All dogs must be in good health at the time of their appointment. 

Owners are required to inform us of:

- Any medical conditions

- Skin sensitivities or allergies

- Behavioural concerns (e.g. anxiety, agression)

We reserve the right to refuse or stop a grooming session if a dog shows signs of illness, excessive stress, or behaviour that may pose a risk to themselves or others.

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3. Vaccination & Parasite Control

For the safety of all dogs:

- Dogs should be up to date with vaccinations.

- Dogs should be free from fleas, ticks, or contagious conditions.

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If parasites are found during grooming, treatment may be required and additional charges may apply.

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4. Grooming Process

At Belle & Paws, each session is carried out with patience, care, and attention to your dog's comfort.

While we aim for the best possible grooming result:

- Coat condition, behaviour, and tolerance may affect the final outcome.

- In cases of severe matting, shaving may be necessary for the dog's welfare.

We will always prioritise your dog's safety and comfort over aesthetics.

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5. Matting Policy

Severely matted coats can cause discomfort and skin issues.

By proceeding with grooming:

- You acknowledge that de-matting or shaving may be required. 

- There is a risk for minor skin irritation, sensitivity, or pre-existing conditions being revealed. 

Additional charges may apply depending on the time and care required. 

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6. Appointment and Late Arrival

Please arrive on time for your appointment. 

- Late arrivals may result in a shortened session or rescheduling.

- If you are significantly late, your appointment may be cancelled. 

This helps us maintain a calm and structured schedule for all dogs.

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7. Cancellation Policy

We kindly ask for at least 24 hours' notice for cancellations or rescheduling.

- Late cancellations or no-shows may incur a fee.

- Repeated no-shows may require a deposit for future bookings. 

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8. Pick-Up Policy

Owners will be notified when their dog is ready.

- We ask that dogs are collected promptly.

- Late pick-up may incur additional daycare or handling fees.

This ensures your dog remains comfortable and relaxed after their session.

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9. Accidents & Emergencies

While every care is taken, grooming involves the use of tools and handling. 

By booking with us:

- You acknowledge there is a small risk of minor nicks, scratches or irritation. 

- In the event of an emergency, we will seek veterinary care if necessary. 

Any associated costs will be discussed with the owner. 

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10. Behaviour

Dogs displaying aggressive or unsafe behaviour may:

- Require additional handling fees. 

- Have their session stopped if necessary. 

We prioritise a calm and safe environment for both dogs and groomers. 

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11. Personal Belongings

Please label and inform us of any collars, accessories, or personal items. 

Belle & Paws is not responsible for loss or damage to personal belongings. 

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12. Photography & Media

We may take photos or videos of your dog for:

- Grooming records

- Social media or marketing purposes.

If you prefer your dog not to be featured, please let us know. 

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13. Pricing

All prices are starting prices and may vary depending on:

- Coat condition

- Size and breed

- Behaviour and time required

We will always aim to communicate clearly before proceeding with additional charges.

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14. Right to Refuse Service

Belle & Paws reserves the right to refuse service at any time if:

- The dog's condition is not suitable for grooming

- The behaviour poses a safety risk

- The terms and conditions are not respected

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15. Acceptance of Terms

By confirming a booking, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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